Terms of service

The website and any related services are owned and operated by Shaheen Online. By accessing or using our platform, you agree to comply with the following Terms & Conditions.

Throughout this document, “we”, “us”, and “our” refer to Shaheen Online.

We are not responsible for any loss or damages resulting from the use of our website or any linked platforms. We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the platform means you accept any changes made.

Our Address

Shaheen Online
Time Square Plaza, I-8 Markaz
I-8, Islamabad, 44000, Pakistan

User Content & Submissions

Users may post reviews, feedback, comments, suggestions, and other content on our platform.

By submitting content, you grant Shaheen Online a royalty-free, perpetual, worldwide, and non-exclusive license to use, reproduce, modify, publish, and display such content in any format or media.

We are not obligated to:

  • Keep submitted content confidential
  • Pay compensation for submissions
  • Respond to user content

You also agree that any content you submit:

  • Is accurate and not misleading
  • Does not violate any laws
  • Does not infringe intellectual property or privacy rights
  • Is not abusive, defamatory, hateful, or inappropriate
  • Does not contain viruses or harmful code
  • Does not impersonate any person or entity
  • Does not include spam or unauthorized advertisements

Information on Our Website

We strive to provide accurate product descriptions and information. However:

  • Errors or inaccuracies may occur
  • Product details may differ due to manufacturer updates
  • Information is for general guidance only

We do not guarantee the completeness, reliability, or accuracy of any content on our platform.

If a product does not match its description, your remedy (if applicable) is subject to our return/refund policy.

Medical & Product Disclaimer

Any health-related or product information provided on our platform is for informational purposes only and should not replace professional medical advice.

Always consult a qualified professional before using any medication or health-related product.

Intellectual Property Rights

All content on our website—including:

  • Logos
  • Images
  • Text
  • Graphics
  • Designs
  • Videos

—is owned or licensed by Shaheen Online and protected under applicable copyright laws.

You may:

  • View or download content for personal, non-commercial use only

You may not:

  • Copy, reproduce, or distribute content commercially
  • Modify or create derivative works
  • Use our content without permission

Order Rights

We reserve the right to:

  • Cancel or refuse any order
  • Hold orders for verification
  • Limit quantities where necessary

Product Colors

We make every effort to display product colors accurately. However, actual colors may vary depending on your device or screen settings.

Limitation of Liability

Shaheen Online is not liable for:

  • Indirect or incidental damages
  • Delivery issues caused by third-party couriers
  • Errors in product information
  • Loss arising from use of the website

Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.

Any disputes shall fall under the jurisdiction of the courts of Punjab, Pakistan, including relevant consumer courts.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

  • WhatsApp: +92 318 3538043